Posted 14 June, 2026
Technical Consultant (Support and Development rotation)
APN Consulting
Hyderabad,Telangana,India
Full Time
Reference: 365_463572_26-09177
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Title: Technical Consultant (Support and Development rotation)
Job Type: Contract
Location: Hyderabad (Hybrid)
Job Summary:
This role will rotate between support and development functions. In the support role, the consultant will manage incidents and requests, monitor dashboards, prioritize tickets, and ensure KPIs such as SLA, CSAT, and ageing are met. Collaboration with cross functional teams and strong communication with users is essential.
In the development role, the consultant will work closely with assessment and testing teams, implementing requirements and addressing defects identified during testing. Knowledge management and documentation are critical across both responsibilities.
Must have skills:
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Job Title: Technical Consultant (Support and Development rotation)
Job Type: Contract
Location: Hyderabad (Hybrid)
Job Summary:
This role will rotate between support and development functions. In the support role, the consultant will manage incidents and requests, monitor dashboards, prioritize tickets, and ensure KPIs such as SLA, CSAT, and ageing are met. Collaboration with cross functional teams and strong communication with users is essential.
In the development role, the consultant will work closely with assessment and testing teams, implementing requirements and addressing defects identified during testing. Knowledge management and documentation are critical across both responsibilities.
Must have skills:
- Strong ServiceNow platform knowledge, specially ITSM
- Experience handling incidents and service requests
- Ability to prioritize workload based on business impact
- Good communication and collaboration skills
- Experience with development and configuration in ServiceNow
- HRSD knowledge
- Experience with ITOM, ITAM, or SPM
- Exposure to Now Assist and Agentic AI or willingness to learn
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
