Passenger Service Executive || Airport Ground Staff Job

Position: Passenger Service Executive / Airport Ground Staff Company Overview: Bluespirit is a leading airport services company based in Kolkata, West Bengal, India. We provide a range of services to airlines and passengers, including ground handling, cargo handling, and passenger services. Our team is dedicated to providing the highest level of customer service and ensuring a smooth and efficient travel experience for all passengers. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Passenger Service Executive / Airport Ground Staff. In this role, you will be responsible for providing excellent customer service to passengers at the airport, ensuring their safety and comfort throughout their journey. Key Responsibilities: Greet and assist passengers at check-in, boarding gates, and arrival areas Handle passenger inquiries and resolve any issues or complaints in a timely and professional manner Assist passengers with special needs, such as unaccompanied minors or passengers with disabilities Ensure compliance with all airport security and safety regulations Coordinate with other airport staff, including ground handling and airline personnel, to ensure smooth operations Handle baggage and cargo, including loading and unloading from aircraft Conduct pre-flight checks and assist with boarding procedures Provide accurate and up-to-date flight information to passengers Handle cash and credit card transactions for airport services, such as excess baggage fees and lounge access Maintain a clean and organized work area, including the check-in counters and boarding gates Attend training sessions to stay updated on company policies and procedures Qualifications: High school diploma or equivalent; additional education or training in aviation or customer service is a plus Previous experience in customer service, preferably in the aviation industry Excellent communication and interpersonal skills Ability to work in a fast-paced and dynamic environment Strong problem-solving and decision-making skills Ability to handle stressful situations with patience and professionalism Willingness to work flexible hours, including evenings, weekends, and holidays Must be able to pass a background check and obtain necessary airport security clearance We Offer: Competitive salary and benefits package Opportunities for career growth and development A dynamic and diverse work environment Training and support to enhance your skills and knowledge The chance to be part of a leading airport services company and contribute to the success of our team If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Passenger Service Executive / Airport Ground Staff at Bluespirit.