Assistant Vice President-International Business(Multinational Client Servicing)
Job Description
About Us:
Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country.
We specialize in building long-term relationships and instilling confidence in our partners. As a partner-focused organization, we are committed to delivering best-in-class insurance solutions and services tailored to meet the diverse needs of our clients.
Recognised as: Great Place to Work – 2024 and 2025 & 2026 - This achievement reflects our unwavering commitment to a workplace where innovation, collaboration, and success go hand in hand; thanks to each Prudent family member for being the driving force behind our success.
Job title- Assistant Vice President
Department- International Business
Reporting To- Vice President
Branch- Bangalore
Job Summary/About the Role-
The International Business (IB) vertical, Employee Benefits Practice at Prudent is a strategic business unit dedicated to strengthening Prudent’s global brand in the International market. We are committed to delivering bespoke Benefit & Total Reward Solutions with high standards of service excellence, world-class advisory and consultancy support for MNC clients who have their operations in India. Our team forms a bridge of trust between expectations of senior stakeholders globally and the seamless delivery of these best practices in India.
In the fast-growing domain of Employee Health, Wellbeing, and Benefits, both in India and internationally, Prudent’s specialized International Business (IB) team is acknowledged as one of the best in the industry and are known for driving sustainable business goals via expert consulting, advisory and operational skill.
If you believe you have what it takes to be part of a hardworking team that combines progressive outlooks with pragmatic advisory to deliver exceptional value to clients, drop in a line. Let’s talk!
Required Qualifications-
- A minimum of a bachelor’s degree in any stream
- Post Graduation or MBA would be added advantage
Required Experience and skills-
- 10-12 years of experience in Insurance Company, Brokers in Insurer Relation Management role.
- Excellent communication skills
- Good listening skills and ability to determine clients' needs efficiently
- Proficient in using Excel, Word & PowerPoint
- Should have good technical knowledge about Employee health Insurance/ General Insurance products.
- Experience in General Insurance/ Insurance Brokers
Key Responsibilities-
Effective relationship management & engagement for MNC relationships
- Responsible for strengthening client relationships & effective year-round engagement
- Work very closely with GPG in consistently building quality, review & feedback
- Responsible for all client & employee level engagement activities & strategies - Monthly/quarterly connects, presenting portfolio analysis/benchmarking reports, orientations etc.
Central Focal Point for Account Management:
- Serve as a key bridge between global & local stakeholders
- Co-ordinating with all the internal teams – CPU, Claims, Analytics and Tech for employee and HR related concerns and conducting periodic review.
Managing client grievances
- Point of escalation for any client challenges & dissatisfaction
- Bridge between internal coordination & external communications for cases of client grievances & resolutions
Renewal Management:
- Managing client renewals in line with IB protocols
Up-sell/Cross-sell:
- Generating revenue based on cross-sell and up-sell opportunities for the existing business portfolios
