Transition Manager

This role is responsible for planning and executing transitions that are efficient, well-governed, and aligned with business objectives. By coordinating cross-functional teams, managing change, and standardizing processes, the\nTransition Manager ensures operational continuity and improved service performance. The role\ncontributes directly to the organization’s transformation agenda by driving consistency, scalability, and cost-effectiveness in service delivery, while minimizing disruption and maintaining stakeholder confidence throughout the transition lifecycle.\n\nKEY FUNCTIONS AND RESPONSIBILITIES:\n\nLead and manage the end-to-end transition of payroll and accounting services from local offices to Shared Service Centers (SSCs), ensuring timely, cost-effective, and high-quality delivery of each transition wave.\nDevelop and maintain comprehensive transition plans, including governance structures, risk mitigation strategies, resource planning, and milestone tracking, to ensure successful execution and alignment with organizational goals.\nContribute to the ongoing development and refinement of the transition methodology, including governance frameworks, risk management practices, planning approaches, tracking tools, templates, and reporting standards, to drive consistency, scalability, and continuous improvement across transition projects.

Coordinate cross-functional collaboration across internal teams (e.g., HR, Finance, IT, Facilities, Recruitment, Process Owners, and Subject Matter Experts) to ensure readiness of the Regional Delivery Center (RDC) and seamless onboarding of new work and talent.\nMonitor transition progress against agreed milestones, proactively resolve issues, and escalate risks or delays through appropriate governance channels to maintain project momentum and stakeholder confidence.\nEnsure effective change control and communication processes are in place to manage deviations, maintain transparency, and support stakeholder engagement throughout the transition lifecycle.\nOversee financial aspects of transition projects, including budget tracking and alignment with benefit realization targets in collaboration with the Operational Excellence team.\nDrive continuous improvement by conducting post-transition reviews to identify lessons learned and implement enhancements in methodology, knowledge transfer, and stakeholder satisfaction.\nEnsure stabilization criteria are met before project closure by monitoring service quality, knowledge retention, and operational readiness in the SSC environment.\nEnsure appropriate training and knowledge transfer mechanisms are in place to support the onboarding and continuous upskilling of Shared Service Center (SSC) resources, working closely with local subject matter experts and relevant functional teams to foster a culture of learning and capability development.\nMaintain structured documentation and reporting for all transition activities, ensuring compliance with internal standards and audit requirements.\n\nCOMPETENCIES AND SKILLS:\n\nProject Management: Ability to plan, execute, and monitor complex transition projects.\nChange Management: Skilled in leading organizational change and managing resistance.\nStakeholder Engagement: Strong interpersonal and communication skills to align diverse\nstakeholders.\nProcess Optimization: Expertise in analyzing and improving finance and payroll processes.\nRisk & Issue Management: Proactive identification and resolution of transition-related\nchallenges.\nTechnical Acumen: Familiarity with payroll/finance systems (e.g., SAP, D365, Oracle, Workday, HRIS tools). Analytical Thinking: Data-driven approach to decision-making and performance tracking. Collaboration & Leadership: Ability to lead cross-functional teams and foster a culture of accountability.\n\nEXPERIENCE AND QUALIFICATIONS\nEducation: Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

A Master’s degree or professional certifications (e.g., PMP, Lean Six Sigma, Prosci) are a plus.\nExperience: 5–10 years of experience in finance operations, shared services, or business transformation. Minimum 3–5 years in transition/project/change management roles.\nTechnical Skills: Proficiency in project management tools (e.g., MS Project). Familiarity with payroll and accounting systems (e.g., SAP, D365, Oracle, Workday, HRIS platforms).\nDomain Knowledge: Strong understanding of payroll and accounting processes, internal controls, and compliance requirements.

Experience with SSC operating models is essential.\nCommunication Skills: Excellent written and verbal communication skills. Ability to influence and engage stakeholders at all levels.\nAnalytical & Problem Solving: Strong analytical mindset with the ability to assess risks, identify process gaps, and implement improvements.\nFlexibility & Adaptability: Comfortable working in dynamic, cross-functional environments.\nAble to manage multiple transitions simultaneously.