IVR Asterisk Developer

Company Overview

Twixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels. With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and operational efficiency. Headquartered in Singapore with a strong presence in India, Twixor is a leader in IT Services and IT Consulting, specializing in low-code Digital Process Automation.

Job Overview

We are seeking a skilled IVR Asterisk Developer to join our dynamic team in Chennai. As a mid-level position, the role demands maximum 6 years of experience and involves developing innovative solutions in the realm of Interactive Voice Response systems. This is a full-time position offering an opportunity to contribute to cutting-edge digital transformation projects.

Qualifications and Skills

• Proficient in Asterisk with a deep understanding of its applications and functionalities (Mandatory skill).
• Hands-on experience in IVR to API Integration to enable seamless data exchange and service execution (Mandatory skill).
• Expertise in AGI (Asterisk Gateway Interface) scripting and custom application development (Mandatory skill).
• Strong knowledge of FreePBX for managing phone systems and facilitating communications.
• Experience with Session Initiation Protocol (SIP) for managing voice, video, and messaging communication sessions.
• Skilled in IVR Design to create intuitive and efficient user experiences for callers.
• Expert in configuring and managing Asterisk Dial Plan (extensions.conf) for efficient call routing and management.
• Proficiency in Call Flow Development, including designing and implementing intuitive call paths.

Roles and Responsibilities

• Develop, maintain, and enhance IVR applications using Asterisk technologies.
• Integrate IVR systems with web APIs to facilitate seamless data transactions and service automation.
• Collaborate with cross-functional teams to design and implement efficient call flows and dial plans.
• Customize AGI scripts to support specific business requirements and improve service delivery.
• Monitor and troubleshoot IVR application issues to ensure optimal system performance and reliability.
• Participate in code reviews and technical discussions to enhance product quality and team knowledge base.
• Stay updated with the latest trends and advancements in IVR and telecommunication technologies to implement innovative solutions.
• Provide technical support and training to users and stakeholders to maximize system utilization.

Work Location: Chennai (Work home Office)

Notice Period: Below 30 days