Customer Experience Executive

Job Title: Customer Experience Executive Retail

Department: Retail Operations / Customer Experience

Location: Mumbai

Industry: Retail / Lifestyle / FMCG / Luxury (as applicable)

Looking for Mumbai Based Candidates only

How to Apply:

Interested candidates can share their updated CVs at:

[email protected]

WhatsApp: 9324900310

Job Summary:

The Customer Experience Executive is responsible for delivering exceptional in-store customer service, ensuring a positive shopping experience, and building strong relationships with customers to enhance brand loyalty and drive sales.

Key Responsibilities:

• Greet customers warmly and understand their needs
• Provide accurate product information and assist customers in making purchase decisions
• Ensure high levels of customer satisfaction through excellent service
• Handle customer queries, complaints, and feedback professionally
• Maintain store appearance, visual merchandising, and cleanliness standards
• Coordinate with the sales and operations team to ensure smooth store functioning
• Process billing, returns, and exchanges as per company policies
• Capture customer details and feedback for CRM purposes
• Achieve individual and store-level service and experience targets

Eligibility & Skills:

• Graduate Mandatory
• 17 years of experience in retail, customer service, or hospitality
• Excellent communication and interpersonal skills
• Customer-focused attitude with problem-solving ability
• Well-groomed and presentable personality
• Basic knowledge of POS systems and MS Office
• Ability to work in shifts, weekends, and holidays

CTC / Salary:

As per industry standards and experience