LMS Coordinator

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Objective of the Role:

The LMS Coordinator (SPOC) is responsible for ensuring the timely and accurate setup of live courses within the LMS using predefined master templates, while adhering to established timelines for homepage creation and course launch readiness. The role focuses on delivering a seamless and high-quality LMS experience for learners by maintaining consistency, accuracy, and operational excellence across all course instances.

Responsibilities:

• Act as the Single Point of Contact (SPOC) for LMS operations, ensuring timely creation and launch of live course instances in adherence to defined SLAs.
• Configure courses using predefined master templates and ensure readiness as per established timelines for homepage creation and course launch.
• Deliver a seamless, high-quality LMS experience across the course lifecycle, including setup of learner communications and announcements as per approved templates.
• Partner effectively with Design, Academic Delivery, IT/Technology, Service Delivery, Admissions, and Procurement teams to ensure smooth course execution.
• Uphold quality standards by adhering to SOPs, conducting regular quality checks (QCs), and ensuring accuracy and completeness of course content and configurations.
• Track course progress on an ongoing basis, proactively identify risks, delays, or errors, and escalate to relevant stakeholders in a timely manner.
• Support Program Support teams in timely resolution of learner tickets and queries, ensuring minimal disruption to the learner journey.
• Capture cause on tickets and implement corrective and preventive action to enhance operational efficiency and learner experience.
• Raise structured change requests with the Design team to enable continuous improvement in course delivery and platform experience.
• Effectively operate and manage LMS and associated platforms (e.g., Airtable, external tools, simulators), ensuring overall course readiness and operational excellence. Act as the Single Point of Contact (SPOC) for end-to-end LMS operations, including the timely creation and launch of live course instances in line with defined SLAs.

Key Skills and Experience:

• 3+ years of experience in edtech, BPO, IT/ Tech
• Experience of working on LMS/ CRM/ ticketing platforms is essential
• Outstanding verbal and written communication skills
• Ability to work with diverse and multi-disciplinary teams
• Excellent time management and organizational skills
• Detail-oriented and efficient
• Willingness to work in any shift assigned

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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