Hardware Technician

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Hardware Technician” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.

Role : Hardware Technician Experience : 3–5 Years

Key Responsibilities

• Provide support for desktops, laptops, thin clients, Apple Devices, printers, and other IT hardware.
• Install, configure, and troubleshoot Windows, Linux, and macOS (iMac/MacBook) systems.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Support LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.
• Manage and troubleshoot IP phones, VoIP, and telephony systems.
• Perform device deployments, upgrades, replacements, and asset management.
• Support branch offices and remote users with day-to-day IT issues.
• Provide basic support for Citrix environments, VMware virtual machines, and Windows Server systems.
• Maintain IT documentation and update support tickets within SLA.
• Coordinate with vendors and internal teams for issue resolution.
• Provide on-call, weekend, and after-hours support when required.

Required Skills

• Strong knowledge of desktop and laptop hardware troubleshooting.
• Hands-on experience with Windows, Linux, and macOS support.
• Good understanding of basic networking fundamentals and troubleshooting.
• Experience supporting IP telephony and VoIP systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and handle multiple priorities.
• Knowledge of virtualization technologies such as Citrix and VMware, along with Microsoft 365 (O365), will be an added advantage.

Preferred Qualifications

• Bachelor's Degree or Diploma in IT, B.Tech, BCA , Computer Science, or a related field.
• 3–5 years of experience in Desktop Support, Hardware Support, or System Administration.