Global delivery head

Responsibilities:

• Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objectives.
• Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employees
• Develop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
• Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
• Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
• Analyze account performance metrics to identify areas for growth and optimization within service delivery.
• Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
• Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:

• Proven track record of managing global client accounts with demonstrated success in achieving business objectives.
• Strong understanding of IT service delivery frameworks and methodologies in Product engineering (R&D) domain.
• Experience in budget management and financial reporting for large-scale projects.
• Demonstrated problem-solving skills and a proactive approach to addressing challenges.
• Ability to analyze data and metrics to inform decision-making and enhance service delivery.
• Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

Qualification:

• Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
• Minimum of 15 years of experience in account management or delivery roles for R&D services within the IT services industry.