Call Center Representative

Hiring Contact center Representative to join our team at Neology PSquare TechSystems (part of Neology Inc www.neology.com)\n\nNumber of Open Positions –\n3Experience - 0 to 2 year\nsShift timing based on projects – Night Shif\ntIndustry - IT Product & Services and IT Consultin\ngEmployment Type - Full-tim\neWork Location - Smart City, Kochi, Keral\n\na\nRole Descripti\nonThis position is responsible for answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business need\n\ns.\nTechnical Competenc\nies Answers incoming calls and makes necessary follow-up outbound ca\nlls.Performs notice quality review activities when assig\nned.Performs accurate data entry of license plate numbers from images into the datab\nase.Possesses overall knowledge of company/client guidelines for resolution codes to be used on the images vie\nwed.Reaches or exceeds daily quotas for the number of images processed and within acceptable error ra\ntes.Knowledgeable in processing toll transactions and video bills in the system, receiving, processing, and depositing payments; updates accounts and video bills as to their status; and opens new accou\nnts.Take credit card payments over the phone for accounts, video notices, and new accou\nnts.Research and resolve customer iss\nues.Processes and completes multiple types of fo\nrms.Writes, generates, and receives correspondence via fax, mail, and web cont\nact.Negotiate payments and fee reductions up to their established lim\nits.Performs data en\ntry.Documents phone calls, cases, and actions in the datab\nase.Receives and processes account update requests from inbound phone calls and mail, as direc\nted.Records individual completed daily work statist\nics.Troubleshoot situations accurately, quickly, and efficiently for customers on the ph\none.Help other departments with their tasks when inbound call volume is\nlow.Maintains an above-average attendance rec\nord.Perform other tasks as assig\n\nned.\nSoft Skill Competencies (Expectation based on\nrole)Should posses strong command over lang\nuage.Problem solving and stress tolerance capacity to handle difficult situation/conversation with professiona\nlism.Time management and attention to details ensure efficient and accurate serv\nice .Should be able to comprehend and effectively communicate with individuals speaking different languages and dialects/Multilingual accent understan\n\nding.\nAny Other competencies (required for specify position\n/role)Handled inbound customer calls efficiently while ensuring high levels of customer satisfaction and issue resol\nution.Educational qualification any gra\ncustomer service or call center experience pref\nerred.Strong data entry and computer s\nkills.C1 Advanced English proficiency (written/sp\n\noke n).\nAt Neology PSquare Tech Systems, (part of Neology Inc www.neology.com)we will offer you Good Work Culture and Career opportunities with competent Salary in the industry, complemented with excellent employee be\nnefits.We will provide you with opportunities to Learn and evolve in your career. We will support you with work life balance through Balanced leave policy and other benefits for working from office.