Posted 15 June, 2026
Technical Support Engineer
VARITE INDIA PRIVATE LIMITED
Hyderabad, Telangana, IN
Full Time
Reference: 26-33854-2522-2
Company Name: VARITE India Private Limited
About The Client:
A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
About The Job:
Essential Job Functions:
Required Skills
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
About The Job:
Essential Job Functions:
- Act as a Customer Advocate, providing support to users and administrators of the platform.
- Support and contribute to the growth of best practices for delivering support services.
- Develop an understanding of the platform, cloud technologies, and troubleshooting practices to successfully resolve complex technical issues.
- Take ownership of customer issues and resolve them with a high level of professionalism.
- Perform triage, troubleshooting, resolution, and root cause analysis for ServiceNow product issues.
- Manage customer expectations and deliver a high level of customer satisfaction.
- Develop and maintain technical expertise in assigned product areas and effectively leverage that expertise to assist customers.
- Identify, suggest, and implement improvements to internal processes and tools.
- Participate in both technical and non-technical projects.
- Communicate effectively with customers and internal teams through cases, phone calls, and other electronic communication methods.
- Create and maintain knowledge base articles to improve operational efficiency and empower customers.
- Maintain excellent case hygiene and accurate customer-related records and documentation.
- Participate in weekend support on-call rotations as required
Required Skills
- Experience with relational databases such as MySQL and Oracle.
- Experience working with Linux/Unix or Microsoft Server environments.
- Basic understanding of web application stack components.
-
Experience with one or more scripting languages:
- JavaScript
- Python
- Perl
- Unix Shell
- Windows Shell
- Strong troubleshooting skills with the ability to resolve complex technical issues.
- Excellent written and verbal communication skills, with the ability to clearly explain complex technical solutions.
- Strong commitment to quality, customer service, and customer satisfaction.
Desired Skills
- Experience providing SaaS or PaaS support.
- Experience working with the ServiceNow Platform.
- Fundamental understanding of the ITIL framework.
- Experience using monitoring and log analysis tools such as Splunk.
- Ability to read, analyze, and understand database logs.
Keywords
- ServiceNow
- Technical Support
- SaaS
- PaaS
- ITIL
- Splunk
- MySQL
- Oracle
- Linux
- Unix
- Microsoft Server
- JavaScript
- Python
- Perl
- Shell Scripting
- Cloud Technologies
- Root Cause Analysis
- Troubleshooting
- Customer Support
Education
- Bachelor's Degree in Computer Science or a related technical field.
- Alternatively, 2+ years of experience in a technical support or software development/coding environment.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
