Role |
Technical Product Manager) – Success Project
|
Number of Openings* |
2 |
Approved ECMS RQ# * |
TBD |
Duration of contract* |
6 months |
Total Yrs. of Experience* |
4- 7 years experience |
Relevant Yrs. of experience* |
4- 7 years experience |
Detailed JD *(Roles and Responsibilities) |
- Platform Solutioning & Support
- Perform L1 and L2 solutioning on the ServiceNow platform.
- Collaborate with architects and designers to refine requirements and validate feasibility.
- Requirements & Story Management
- Break down PRDs into detailed user stories.
- Manage backlog, maintain story hygiene, and ensure stories are test-ready.
- Track delivery status and follow up with engineers to ensure on-time execution.
- Execution & Delivery Support
- Drive UAT testing, validate outcomes, and close development tasks.
- Provide structured reporting on progress, risks, and blockers.
- Hypercare & Incident Management
- Support post-go-live stabilization during the hypercare period.
- Triage incidents, track resolution, and report on hypercare performance.
- Collaboration with Core TPMs
- Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
- Ensure smooth handoffs and visibility across all levels of product management.
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Mandatory skills* |
- Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
- Experience translating business requirements / PRDs into detailed user stories.
- Strong backlog management, story hygiene, and execution-tracking skills.
- Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
- Strong communication and reporting skills, with ability to simplify complex topics.
- Exposure to hypercare, incident triage, and post-go-live support.
|
Desired skills* |
- 4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
- Experience with Customer Success, CSP, or related ServiceNow modules.
- Ability to operate in fast-paced, cross-functional environments with global teams.
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Domain* |
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Approx. vendor billing rate* (INR/Month)
Excluding service tax
|
10K INR per day |
Work Location* |
Offshore India |
|
Background check process to be followed: *
Before onboarding / After onboarding: *
BGV Agency: *
|
Pre-Onboarding |
Mode of Interview: Telephonic/Face to Face/Skype Interview* |
Hybrid |
