Mega -Walk-In Drive for Freshers - Customer Service - 16 June 2026 to 19 June 2026

Fresher Walk-In Drive for Customer Support Executive for HCLTECH\n\nProfile - Voice, customer service .\n\nHCL Tech Hiring for US/UK Voice Process 16 June 2026 to 19 June 2026 Walk in directly.\n\nDesignation: Customer Care Representative-Freshers\n\nAny Grad/UG can apply (No Regular Students / No Law Graduate)\n\nB.tech, MTech, BCA and MCA is not eligible.\n\nInterview Location: - HCL Technologies: -\nA- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301\nNearest Metro Station Sector 59.\n\nWork Location: Noida\n\nTwo Way Cabs Available\n\nWalk-in Date- 16 June 2026 to 19 June 2026\nTiming- 11am-2pm\n\nJob Description - Customer Service Executive - Fresher\nCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.\nWork Experience & Qualification criteria:\nExcellent communication skills - both verbal and written - with a professional telephone etiquette\nHelpful, empathetic, and enthusiastic about customer service\nFreshers in US/UK Inbound calling preferably in Banking domain\nJob Description\nAnswer all inbound queries as per call flow procedure.\nAdherence to process to ensure high quality and customer service.\nFollow escalation procedures for issues uncontrollable at agent level First call resolution.\nBreak schedule adherence.\nInvolvement in motivational activities, implementing feedback given during monitoring sessions.\nUpdating various logs like escalation log, complaint tracker etc.\nEnsuring data security - proprietary data of customers\n\nPlease don't carry laptop while coming for interview\n\nContact Person- Urmika Shah Mehta