Mega Walk-In Drive || Network Engineering || 30th May || Noida

This role involves driving business process change from the current \"As-Is\" state to an optimized \"To-Be\" state, working closely with both business and technology stakeholders.\n\nKey Responsibilities:\nLead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.\nDevelop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.\nCollaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows.\nFacilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.\nDrive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.\nMaintain and update knowledge documentation and conduct training workshops for new team members or process transitions.\nProvide regular project updates and executive summaries to key stakeholders and clients.\n\nRequired Qualifications:\nMinimum of 3 years of relevant experience in business process management within the telecom or managed network services sector.\nStrong understanding of managed network service domains and associated processes.\nExperience in designing and implementing BPMN-compliant process maps and documentation.\nProficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.\nFamiliarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.\nSolid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).\nExperience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.\nExposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.\nBachelor’s degree in Computer Science, Information Technology, or a related field.\nITIL Foundation certification (V3 or higher) – Mandatory.\nIndustry certifications such as CCNA, JNCIA, or Network+ – Preferred.