Delivery Manager

Role: Delivery Manager\nLocation: Gr. Noida\nMode: work from office\nRevenue: $10+ million\nTeam size: 100+ FTE\n\nHave managed large (100+ FTE) Application maintenance and support outsourcing teams with diverse technologies, including data support\nDeep understanding in ITIL processes and familiarity in six sigma quality standards.\nProficient in various SLA/KPI models prevalent in the IT services\nAbility to independently run overall account governance meetings with client. Drive creation of related reporting and governance decks.\nStrong communication and interpersonal skills\nExcellent people skills and the ability to manage large (100+) teams.\nOverall atleast 15+ years of IT service/project experience, of which atleast 5 years in managing large AMS teams.\nUnderstand and worked in various AMS contracting models such as T&M, FP, FM, FC…etc.\nHad earlier written or managed varied types of SOW and can manage respective contracting conversations with client delivery leaders and their vendor management teams.\nHad managed and successfully delivered a few small to medium size projects in fixed price or outcome based contracting model\nHave collaborated with sourcing and talent acquisition teams to rapidly scale up teams as per client needs.