Customer Support Executive

You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand’s tone and style.\nThis role requires a strong understanding of fashion trends, sizing, fabrics, and e-commerce operations, along with excellent communication and interpersonal skills.\n\nKey Responsibilities:\nHandle customer inquiries via email, phone, chat, and social media channels in a prompt and professional manner.\nProvide accurate product information including fabric details, sizing guidance, availability, and styling suggestions.\nAssist customers with order placement, shipping updates, returns, exchanges, and refund requests.\nCoordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns.\nMaintain detailed records of customer interactions in the CRM system.\nMonitor customer reviews, complaints, and feedback to identify trends and recommend improvements.\nEnsure all customer interactions reflect the brand’s tone, aesthetics, and values.\nSupport post-sales engagement to increase customer retention and satisfaction.\n\nRequirements:\nBachelor's degree in Fashion, Communication, Business, or related field.\n1–3 years of experience in customer service, preferably in the fashion or e-commerce industry.\nExcellent communication skills—written and verbal.\nStrong fashion sense and product knowledge (fabrics, fits, sizes, styling).\nFamiliarity with CRM or helpdesk tools .\nAbility to multitask, prioritize, and work in a fast-paced environment.\nFlexibility to work on shifts, weekends, or holidays when needed.