HCLTech is hiring for OTC Collection - Bangalore

HCLTech is hiring for OTC Collection - Bangalore

Location : Bangalore

Shift : UK Shift

Experience :

Senior customer support representative :1 to 2

Analyst - 2 to 5 Years

Team Lead - 5 to 8 Years (Team handling experience mandatory)

Responsibilities:

• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
• Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Full compliance with all associated internal and Sarbox controls
• Written / oral communication on open balances + reconciliation of accounts for portfolio
• Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
• Correct handling of UMCC as per ICMP guidelines
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
• Implementation of service stops/ remove stops according to process
• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
• Participation in month end reporting closing activities in alignment with ICMP
• Point of escalation for team members for complex issues.
• Mentor for team, supporting and coaching on an ongoing basis.
• Detection and help for process improvement opportunities for collection + system improvements
• 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)

Looking for candidate with an immediate to 30-day notice period.

Interested candidates, Kindly fill the form HCLTech _OTC Collection – Fill out form or share your profile to with below given details.

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