Technical Support Engineer

We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premises or in the cloud. Statistically:\nWe have over 1000 customers across 150 countries globally.\nWe have unprecedented customer support with 99% customer satisfaction.\nWe are the fastest growing provider of DCAP in the market today.\n\nPosition Summary\nWe are looking for an experienced Technical Support engineer to join our fast-growing global business. They must be excellent communicators and ensure they can easily build rapport with clients of different regions (Europe, US and Asia) and work well under pressure.

We expect the right candidate to be well educated and have specific experience in a senior IT support role. Ideally, they will have experience of auditing, monitoring or security technologies within a windows environment. Above all they must be eager to learn, be highly organized and be able to manage their time effectively in a fast-paced, fast-growing company.\nKey Responsibilities\n\nDesign, plan and implement our award-winning Data Security Platform in Enterprise Environments\nHelping the existing customers on the outstanding issues through the support tickets.\nWork closely with Team Leads to meet SLA and customer requirements.\nCreation of technical documents and articles for team and customer use.\nDelivering technical demonstrations to customers across the globe.\nEnsuring that the customer’s expectations are met within the committed timeframes.\n\nRequired Skills and Qualifications\n\nB.

Tech or MCA in relevant area.\n2-5 years software customer service and support experience required.\n2+ years of performing administrative tasks in Windows based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms. (Essential)\nMicrosoft Certification is a plus.\nPowerShell scripting knowledge preferred\nExcellent interpersonal, and verbal English communication, written and presentation skills required.\nExperience of working with a ticketing tool before, ex - Hubspot, ServiceNow, etc.\nExperience of delivering product presentations to clients in a pre-sale context.\nExperience in having worked in a high risk / secure environment preferable.\nMust have experience of working directly with end user clients >500 employees.\nAbility to work independently and as part of a team.\nHighly motivated, “can do” attitude, can work under pressure.\nExperience with SIEM / Auditing / Compliance related technologies.\nUnderstanding of IT and the business needs of technology.\nAny experience having worked in a sales role would be useful.\nAny customer service experience would be useful.