Google Workspace

Dear Candidates,

Greetings from TCS!!!!

TCS is looking for Enterprise Grade Support

Location: Chennai / Ahmedabad

Experience: 4-8 years

Date of interview: 23 May 2026

Mode of interview: Virtual

Required technical skill set:

The "Technical Guardian" for Google Workspace - Requires mastery of the full Google Workspace ecosystem, including deep product behavior, edge cases, and cross product interactions

MUST HAVE SKILL:

• Expertlevel Google Workspace product and architecture knowledge, including cross product dependencies and enterprise deployment patterns
• Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers- Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
• Google Apps Script / AppScript: Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
• Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport

GOOD TO HAVE SKILLS:

• Command Line Automation: Use of GAM and similar tools to execute controlled bulk actions and environment inspection
• Python: Practical scripting skills to analyze data, interact with APIs, validate configurations, automate diagnostics, and support deep troubleshooting •
• AppSheet: Understanding of AppSheet integrations and behavior within Workspace environments for diagnostics and enterprise use cases •
• Google Apps Script / AppScript: Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
• Mail Flow Mastery: Expert troubleshooting of SPF, DKIM, DMARC, and mail routing (MX records).
• Google Workspace Administrator (Certification)

Roles and responsibilities:

• Deliver advanced, endtoend technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
• Own complex, multiproduct, enterprise grade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
• Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and nonstandard failure scenarios
• Manage high severity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
• Identify, document, and track suspected product defects, producing engineering quality escalation artifacts and following issues through the bug lifecycle
• Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and best practice adoption (advisory only; no managed services execution)
• Use programming and scripting to analyze issues, automate administrative actions, validate configurations, and accelerate resolution of complex cases
• Develop and maintain scripts, tools, and automation artifacts to improve efficiency, consistency, and diagnostic accuracy within EGS operations
• Act as a technical mentor and escalation authority, supporting lower tier engineers through consults and structured knowledge transfer
• Contribute to and curate internal knowledge bases, advanced troubleshooting guides, and reusable automation assets
• Operate strictly within EGS scope, excluding billing disputes, contractual discussions, enterprise quote to cash processes, or implementation ownership