Customer Technical Support Engineer

The primary responsibilities include providing prompt technical support, diagnosing and troubleshooting system issues, and assisting customers with software-related inquiries. The role involves excellent communication with customers to resolve their concerns effectively and ensuring client satisfaction by delivering high-quality service. The individual will also work closely with internal teams to escalate and address complex technical problems.\n\nQualifications\nProficiency in Technical Support and troubleshooting to assist customers with system-related technical issues\nStrong Customer Support and Customer Service skills to deliver an excellent client experience\nAnalytical Skills for diagnosing problems and providing effective solutions\nAbility to work effectively in an on-site environment and collaborate with internal teams\nExcellent verbal and written communication skills\nExperience in troubleshooting software or ERP systems is a plus\nBachelor's degree in Computer Science, Information Technology, or a related field is preferred