Job Description
We are inviting applications for the role of Vice President, Insurance Operations Lead\nIn this role, You will be responsible for leading the business unit of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.\n\nResponsibilities\nDrive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective\nEffectively engage with customers to understand and address customer pain points\nProvide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team\nAlign to customer goals and deliver on commitments consistently\nForesee risks, be proactive and predictive while developing mitigation plans\nBuild impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.\n\nMinimum qualifications\nThis will be Operating Leader position in Insurance Vertical.\nUnderstanding of Insurance Industry and excellent knowledge of Underwriting or Claims.\nAbility to prioritize and manage effectively across many competing and concurrent tasks\nAbility to manage multiple geographies and understand the cultural nuances\nAbility to manage through indirect authority and matrixed organization structures.\nStrong negotiation, facilitation and influencing and consensus building skills\nException verbal and written communication and Presentation skills.
Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization\nAbility to work with all levels of the organization\nThe Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities\nLeverage lean six sigma framework to drive continuous performance improvement\nImplement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps\nProactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation\nPreferred qualifications\nMasters in any stream except technical
