Customer Success Executive

You'll talk directly to the people who build the product and run the company.\n\nThe Role\nThis is a front-line customer success role (US hours overlap required). You're the first person our customers talk to when something isn't working, when they're confused, or when they need help getting value from the platform.\n\n₹75,000 – ₹1,35,000 / month (based on experience)\n\nWhat you'll actually do, day to day:\nHandle incoming support conversations on Intercom, often several at once\nTroubleshoot product issues live with customers (not just read from a script)\nTriage bugs clearly with the dev team and push for timely resolutions on behalf of the customer\nOnboard new customers, walk them through setup, help them connect their social channels, and make sure they hit the ground running\nDig into internal knowledge bases, API documentation, and even competitor support materials to build your own understanding of the problem space\nOwn your queue. No one is going to micromanage your ticket pipeline or tell you which conversation to pick up next.\n\nWhat this role is NOT:\nThis is not an account management or upsell role\nThis is not a role where you'll wait for someone to tell you what to do\nThis is not a 9-to-5-and-log-off kind of job — our customers are global, and you'll need to overlap with US business hours\n\nYou Should Apply If\nYou have 3+ years of experience in a customer-facing support or success role at a SaaS company; this is non-negotiable.\nYou can juggle multiple live chat conversations without dropping context or quality\nYou're comfortable reading API/knowledge docs, poking around a product, and figuring things out before escalating\nYou've worked with minimal process before and thrived\nYou write clearly, think on your feet, and genuinely care about unblocking people\n\nNice to have:\nExperience with social media management tools (Statusbrew, Hootsuite, Sprout Social, Buffer, or similar)\nFamiliarity with Intercom or similar conversational support platforms\nYou've worked in a small, bootstrapped company before and know what that pace feels like