Program Operations Consultant - upGrad International

Program Operations Consultant (6-Month Contract)

Location: Marol, Andheri East, Mumbai (Hybrid)

Stipend: ₹25,000 per month

Duration: 6 Months

About upGrad

upGrad is one of Asia's leading online higher education and lifelong learning companies, offering industry-relevant programs across Data Science, Technology, Product Management, Digital Marketing, and more. We are committed to helping learners achieve tangible career growth through immersive and innovative learning experiences.

Role Overview

We are looking for a detail-oriented and proactive Program Operations Consultant to join our Program Operations team. This role offers an excellent opportunity to gain hands-on experience in website management, content operations, quality assurance, stakeholder management, and project coordination while contributing to impactful learning programs.

Key Responsibilities

Website Management

• Create and maintain website pages and landing pages using HubSpot or similar CMS platforms.
• Ensure timely updates and accuracy of website content.

Content Quality Control

• Perform grammar, language, and formatting checks on website content.
• Ensure consistency and alignment with brand guidelines.

Quality Audits

• Conduct end-to-end audits of program and operational information.
• Identify and rectify inconsistencies or errors.

User Experience Testing

• Test website journeys and program flows.
• Flag issues and coordinate with relevant teams for resolution.

Program Collaterals

• Create and maintain brochures, emails, offer letters, and other program-related assets.
• Ensure all collaterals are accurate and updated.

Email Campaign Management

• Create and manage email templates and campaigns.
• Maintain consistency across communication channels.

Program Launch Support

• Assist in the successful launch of new programs.
• Coordinate with cross-functional teams to ensure readiness of all required assets.

Stakeholder Coordination

• Collaborate with Product, Tech, Marketing, and Operations teams.
• Provide support for product and technology-related queries.

Eligibility Criteria

• Graduate in any discipline.
• Strong interest in Operations, Project Management, Product Operations, or Program Management.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with HubSpot or other CMS platforms is a plus.

Preferred Skills

• Program Operations
• Project Coordination
• Stakeholder Management
• Content Management
• Quality Assurance
• HubSpot / CMS
• Microsoft Excel
• Process Management
• Attention to Detail
• Communication Skills

What You'll Gain

• Exposure to Program Operations and Project Management.
• Opportunity to work with cross-functional teams.
• Hands-on experience with content management and process optimization.
• A dynamic and fast-paced work environment focused on learning and growth.

Experience: Freshers & candidates with up to 2 years of experience can apply.

Job Function: Operations | Project Coordination | Program Management | Business Operations