Deputy Manager

Job Description – Deputy Manager, Counseling Department

Location: Chandigarh University, Mohali Campu

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Role Overvi

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The Deputy Manager – Counseling will be responsible for leading and managing a team of counselors, ensuring effective student engagement, counseling operations, lead conversion, and achievement of admission targets. The role requires strong leadership, communication, and performance management skills to drive enrollment growth and enhance the prospective student experien

ce.
Key Responsibili

• tiesManage and mentor a team of admission counselors to achieve individual and team targ
• ets.Monitor daily counseling activities, lead follow-ups, and conversion metr
• ics.Ensure timely engagement with prospective students through calls, emails, and digital platfo
• rms.Drive admissions conversion by providing accurate program information and guida
• nce.Analyze team performance and implement strategies to improve productivity and conversion ra
• tes.Coordinate with admissions, marketing, and academic teams to ensure a seamless admission proc
• ess.Conduct regular training, coaching, and performance reviews for counsel
• ors.Prepare daily, weekly, and monthly reports on lead management and admissions performa
• nce.Maintain high standards of student satisfaction and service qual
• ity.Support departmental initiatives, campaigns, and enrollment dri

ves.Desired Candidate Pro

• fileGraduate/Postgraduate from a recognized univers
• ity.7–8 years of experience in counseling, admissions, sales, or student recruitm
• ent.Proven experience in team handling and target-driven environme
• nts.Strong communication, leadership, and interpersonal ski
• lls.Proficiency in CRM systems, MS Excel, and reporting to
• ols.Experience in the education sector will be prefer