Vice President KYC

Job Title: Vice President KYC

Location: Mumbai, India

Perm/Contract/ Full-time/Part-time: Permanent

On-site/Hybrid/Remote: On-site

Who We Are

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the world’s top employers, and we are currently recruiting on behalf of one our client which is the Fifth largest global bank globally by assets, with 2400 locations in over 50 markets. Our client has approximately 360 years of history. Its global network has over 180,000 employees. It was ranked as the fourth largest in the world.

The Role

Our client is seeking a Vice President KYCs in the Banking division.

This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

Job Description:

Primary Responsibilities:

Strategic

• Lead the development and execution of the Bank’s KYC strategy across global capability centres (GCC), ensuring alignment with regulatory expectations, global standards, and business growth priorities.
• Drive centralization and optimization of KYC operations, enhancing the GCC as a centre of excellence for scalable and standardized KYC delivery.
• Partner with global and regional stakeholders to define target operating models, including maker- checker frameworks, onboarding vs. periodic review segmentation, and process ownership clarity Continuously assess emerging regulatory trends and financial crime risks, translating them into actionable KYC policies, frameworks, and operating enhancements.
• Champion process transformation and digitization initiatives (e.g., workflow tools, data quality frameworks, screening systems), improving efficiency, transparency, and turnaround time.
• Embed a strong compliance culture across KYC teams, consistent with first-line accountability and the Bank’s financial crime compliance framework.

Control

• Establish and strengthen a robust governance and control framework covering end-to-end KYC lifecycle (onboarding, periodic reviews, trigger events, remediation).
• Ensure effective maker-checker segregation, QA validation, and escalation protocols, enhancing quality and reducing operational risk.
• Oversee adherence to internal policies, global standards, and regulatory requirements, including outsourcing governance and SLA/IAA frameworks with GCC/third-party teams.
• Drive proactive monitoring of key risk indicators (KRIs) such as overdue cases, quality scores, audit findings, and regulatory breaches.
• Lead engagement with internal audit, compliance, and regulators, ensuring timely closure of observations and sustainable remediation of control gaps.
• Strengthen governance through clear accountability structures, escalation mechanisms, and performance tracking across distributed KYC teams.

Operational

• Provide leadership oversight for day-to-day KYC operations delivered through GCC, ensuring service quality, consistency, and efficiency.
• Ensure effective capacity planning, workload prioritization, and resource allocation across onboarding, periodic review, and event-driven KYC processes.
• Drive improvements in KYC turnaround time, productivity, and process standardization, leveraging centralized support models.
• Implement and monitor quality assurance frameworks, including periodic reviews, thematic checks, and continuous improvement initiatives.
• Oversee development and maintenance of KYC data quality, documentation standards, and system integrity across platforms (e.g., core banking, screening systems).
• Lead operational readiness for new products, jurisdictions, or regulatory changes, ensuring seamless integration into KYC processes.
• Ensure strong training and capability building programs for GCC teams to maintain high competency and compliance standards.

Stakeholder Management

• Act as the central point of contact for global, regional, and in-country stakeholders across Business, Compliance, Financial Crime, Operations, and Audit.
• Build strong relationships with front office teams (RM/Business), Compliance, and GCC leadership to ensure alignment on priorities, risk appetite, and execution.
• Lead governance forums and committees (e.g., KYC performance reviews, governance forums) to drive transparency, accountability, and decision-making.
• Manage engagement with global KYC and compliance teams, ensuring best practice sharing and alignment with group-wide standards.
• Influence senior stakeholders to prioritize remediation, process improvements, and investment in KYC infrastructure.
• Provide regular, high-quality management reporting and insights on KYC performance, risks, and strategic initiatives

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.