Customer Service Representative

Job Summary\nNLB Services is looking for enthusiastic and customer-focused professionals to join our Voice Support Team for the Travel Process. The ideal candidate will have prior experience in handling customer queries through email and chat, with excellent communication skills and a passion for delivering a great customer experience.\n\nKey Responsibilities\nHandle customer inquiries via voice related to bookings, cancellations, and travel services.\nProvide accurate information and resolve issues efficiently within defined timelines.\nMaintain a high level of professionalism and empathy while dealing with customers.\nCollaborate with internal teams to ensure smooth resolution of customer concerns.\nEnsure adherence to process guidelines and service quality standards.\n\nRequirements\nMinimum 6 months of experience in Customer Support role.\nExcellent communication skills – both written and verbal.\nGraduate / Undergraduate candidates are eligible.\nImmediate joiners preferred.\nWillingness to work in rotational shifts.\n\nBenefits\n5-day working week.\nCab facility for transportation.\nDynamic work environment with growth opportunities.