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Posted 16 June, 2026

Service Revenue Manager

Bajaj Electricals Ltd
Mumbai, MH, IN Full Time
Reference: 5e872c54d76eda64

Job Description

JOB ROLE: Service Revenue Manager\nREPORTING TO : Head - Consumer Care\nBU/ DIVISION: Consumer Care\nJOB PURPOSE: Develop and manage revenue streams through service channel\n\nKEY RESPONSIBILITIES\n1. Revenue Growth & P&L Ownership\nOwn service revenue targets and profitability across regions / categories.\nDrive YoY growth through service contracts, AMCs, spare parts, upgrades, and new service models.\nManage margins, cost structures, and productivity of service operations.\n2. Business Development\nIdentify and onboard new service partners, enterprise clients, and strategic alliances.\nDevelop new monetization opportunities across installed base and lifecycle services.\nExpand footprint in untapped markets and customer segments.\n3.

Service Attitude & Customer Experience\nBuild a strong service culture focused on responsiveness, reliability, and customer delight.\nImprove NPS/CSAT through better processes, training, and engagement models.\nEnsure consistent service delivery standards across all touchpoints.\n4. Demand Forecasting & Planning\nForecast service demand using data from installed base, usage patterns, and market trends.\nAlign capacity, inventory, and manpower to demand plans.\nDrive predictability in revenue and resource planning.\n5. GTM (Go-To-Market) Strategy\nDesign and execute GTM strategy for all service offerings.\nDefine customer segments, value propositions, channels, and activation plans.\nPartner with Sales, Marketing, and Operations for strong execution.\n6.

Pricing Mechanism & Monetization\nDevelop dynamic pricing models for service contracts, spares, and premium services.\nBalance competitiveness with profitability.\nIntroduce innovative pricing bundles, subscriptions, and value-based pricing.\n7. Execution Excellence\nDrive operational rigor in service delivery, billing, collections, and reporting.\nTrack KPIs such as TAT, first-time fix rate, revenue per customer, and service productivity.\nEnsure seamless coordination between field teams, partners, and back-end operations.\n8. Market Research & New Service Offerings\nConduct market and customer research to identify unmet service needs.\nDesign and launch new service products / experiences.\nBenchmark with industry best practices and competitors.\n9.

Change Management & Transformation\nLead transformation initiatives in service processes, systems, and mindset.\nDrive adoption of digital tools, automation, and data-led decision making.\n10. Stakeholder Management & Leadership\nWork closely with Sales, Product, Finance, Supply Chain, and IT.\nPresent business reviews and strategic plans to leadership.\n\nEDUCATIONAL QUALIFICATIONS: Graduate , MBA Preferred\n\nWORK EXPERIENCE:\n8-10 Yrs in service marketing/business development\nPreferable - category leading tenure of 5 years\n\nPREFERRED/ ADDITIONAL REQUIREMENT\nProduct development\nDigital marketing

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