Operations Associate

Additionally, you will play a key\nrole in customer support, assisting customers over chat and calls whenever required.\n\nKey Responsibilities\n* Operations Management: Oversee daily operations and execute planned strategies for City\nOperations.\n* Process Execution & Optimization: Understand existing processes, execute them\neffectively, and identify areas for efficiency improvements for field staff.\n* Field Coordination: Work closely with the field team, evaluate operations, execute\nStandard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s\non-ground presence.\n* Battery Quality Management: Execute projects to maximize the quality and availability of\nbatteries in the field.\n* Control Room Operations: Be part of the control room team to enhance operational\nefficiency on the ground.\n* Customer Support: Assist customers over chat and phone calls as needed, resolving\nqueries and ensuring smooth battery operations.\n\nKey Requirements\n* Good communication skills in English, Telugu and Hindi (mandatory).\n* 0-1 year of experience in operations management, preferably managing field staff.\n* Ability to adapt to the dynamic nature of on-ground operations.\n* Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.\n* Willingness to work in night shifts and a 6-day work week.\n\nShift Details\nThis role requires working in three rotational shifts (rotating every 15 days):\n1. Morning shift: 6:00 AM – 2:00 PM\n2. Afternoon shift: 2:00 PM – 10:00 PM\n3.

Night shift: 10:00 PM – 6:00 AM (WFH)\n\nLocation: Bangalore