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Posted 16 June, 2026

Manager Ocean Imports

Savino Del Bene
New Delhi, DL, IN Full Time
Reference: 7bcb15e43aca76bb

Job Description

Key Responsibilities.\n\n1. End-to-End Import Shipment Control.\nManage the complete ocean import shipment lifecycle from pre-alert receipt until final cargo delivery and job closure.\nCoordinate with overseas offices, agents, shipping lines, customs brokers, transporters, CFS operators, and customers.\nEnsure adherence to customer SOPs and service agreements.\n\n2. Import Documentation & Manifestation\nIGM Management.\n\nEnsure timely filing of Import General Manifest (IGM) through shipping lines and NVOCCs.\nVerify manifest data accuracy before submission.\nEnsure compliance with Indian Customs regulations.\nManage Direct Master Bill shipments & Consol (HBL) shipments\nVerify MBL/HBL data accuracy.\nCoordinate manifest filing and amendments.\nEnsure complete and accurate documentation before vessel arrival.\n\n3.

DPD, CFS & Final Delivery Management\n\nMonitor DPD -CFS and DPD- DPD movements of CNTRS.\nManage shipments transferred from DPD to CFS due to customs requirements or customer requests.\n\n4. Customer Service Management.\n\nManage customer escalation and resolutions.\nMaintain proactive communication throughout shipment lifecycle and share updates.\nProvide Daily/ Weekly and Monthly reports.\nConduct customer review meetings and share reports.\n\n5. Carrier Relations\n\nDevelop and maintain relationships with Shipping Lines, NVOCCs, Consolidators\nResolve operational and service issues.\n\n6.

Billing & Revenue Assurance.\n\nBilling Control\nEnsure timely billing of all import shipments within agreed KPI’s.\n\n7. Team Leadership & Performance Management.\n\nTeam Management\nLead Ocean Imports Operations and Customer Service teams.\nAllocate workloads and monitor productivity.\n\n8 ) Performance Management.\n\nSet team objectives and KPIs.\nConduct periodic performance reviews.\nDrive operational efficiency and customer satisfaction improvements.

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