Senior Manager - Brand & Client Engagements

This role exists to ensure that these engagements are run with the strategic rigor, creative quality, and client\nconfidence they demand.\nSuccess means clients who feel heard and well-led, projects that stay on track and deliver against\ntheir brief, and creative output — from brand narratives to website copy — that is sharp, distinctive, and rooted in genuine strategic insight.\n\nKey Responsibilities\n\n1. Creative Direction & Copy Leadership\n- Own the copy output across solutions projects — brand stories, value propositions, taglines,\nwebsite copy, and narrative frameworks\n- Maintain a high creative standard across all written deliverables, ensuring copy is\npurposeful, precise, and on-brand\n- Provide creative direction that aligns copy with visual and strategic intent\n\n2. Project Management & Delivery Oversight\n- Own project plans, timelines, and milestones — tracking progress, managing risks, and\nkeeping stakeholders aligned\n- Manage handovers to delivery teams, ensuring briefs are clear and context is fully\ntransferred\n- Maintain visibility post-handover and step in where needed to keep quality and timelines on\ntrack\n\n3.

Client Engagement & Relationship Management\n- Serve as the primary senior point of contact for clients on solutions engagements\n- Lead client conversations with confidence — presenting work, managing expectations, and\nbuilding trust over the course of a project\n- Navigate feedback and revisions with clarity and professionalism, keeping clients aligned and\nengaged throughout\n\n4. Cross-Functional Collaboration\n- Work in close partnership with strategy, design, digital, and account teams across the agency\n- Ensure that delivery teams have everything they need to execute well — clear briefs, aligned\nstakeholders, and resolved ambiguities\n- Act as a bridge between the Front Office and delivery, maintaining continuity of creative and\nstrategic intent\n\n5. Strategic Consulting & Brand Thinking\n- Collaborate with the research and strategy team on discovery, brand positioning, and\nmessaging frameworks — pressure-testing thinking and sharpening outputs\n- Bring a strategic lens to brand value propositions and creative direction, ensuring the work is\ngrounded and distinctive\n- Bridge strategy and creative, translating validated thinking into clear direction for execution\n\nDesired Skills & Experience\n- 6+ years of experience in brand strategy, copy, or creative leadership — agency background\npreferred\n- Strong working knowledge of the B2B and/or technology industry — familiarity with how\nenterprise and tech brands think, communicate, and go to market is essential\n- Strong strategic consulting ability — able to synthesize data, research, and client input into\nclear brand thinking\n- Proven experience managing client relationships independently\n- Comfortable owning project timelines and driving cross-functional teams toward outcomes\n- Excellent communication and presentation skills — able to lead a room with clarity and\nconfidence\n- Experience working on website projects (copy and/or strategy) is essential\n- Familiarity with brand audit methodologies is an advantage\n- High ownership orientation — someone who takes responsibility for outcomes, not just\noutputs