AI Enabled Executive Assistant

Guest, Customer & Operator Communication\n* Handle guest, customer, and operator communication with professionalism, empathy, patience, and cultural awareness.\n* Ensure guests feel heard, supported, and confident throughout the reservation and travel coordination process.\n* Respond to inquiries, clarify details, follow up on pending responses, and provide timely updates where required.\n* Maintain a warm, clear, customer-friendly tone across email, chat, CRM/ticketing systems, and internal communication channels.\n* Support a strong customer experience by preventing small issues from becoming escalations.\n4. AI-Assisted Research & Operational Support\n* Use AI tools such as ChatGPT, Claude, Gemini, Perplexity, or similar platforms to conduct structured research and prepare summaries.\n* Support research related to travel/tourism operations, customer pain points, operator requirements, payment systems, country-specific rules, foreign exchange, tax considerations, terms and conditions, and internal process questions.\n* Review online communities, travel forums, social conversations, competitor activity, and market signals to understand customer/operator needs.\n* Turn research into clear, concise, actionable notes for the founder/leadership team.\n* Verify AI-generated research through reliable sources, documentation, and credible references.\n6. AI Tool Adoption, Process Improvement & Future Team Support\n* Continuously look for ways to improve personal productivity, communication quality, research output, and task execution using AI tools.\n* Create or improve simple workflows, checklists, templates, prompts, SOPs, and escalation steps for reservation operations.\n* Demonstrate curiosity and a self-learning mindset: research, test, experiment, and figure out solutions instead of waiting for step-by-step instructions.\n* Support future scaling of concierge/reservation agents by documenting workflows and helping create repeatable processes.\n* Be comfortable growing into a coordination or supervisory support role as reservation volume and customer service coverage expand.\nRequired Skills & Qualifications\n* Prior experience as an Operations Assistant, Reservation Coordinator, Customer Support Specialist, Executive Assistant, Virtual Assistant, Travel/Hospitality Coordinator, or Founder’s Assistant.\n* Hands-on AI tool proficiency is required; candidates should be able to demonstrate practical use of ChatGPT, Claude, Gemini, Perplexity, or similar tools through certifications, AI course credentials, prompt examples, workflow samples, case studies, or a small portfolio of AI-enabled work.\n* Strong written and verbal communication skills, especially for guest/customer/operator communication.\n* High attention to detail with the ability to track many moving reservations, conversations, and follow-ups at once.\n* Experience with ClickUp, ticketing systems, CRM tools, shared inboxes, or operational dashboards is strongly preferred.\n* Strong research ability with the judgment to verify AI-generated information before using it.\n* Comfortable working in a fast-moving startup or scaling business environment where processes may evolve quickly.\n* Proactive problem-solver who can learn independently, watch tutorials, research solutions, test ideas, and improve the way work is done.\n* Ability to communicate with empathy, patience, cultural awareness, and professionalism across different geographies and customer types.\n* Ability to manage confidential information and customer details with discretion.\n\nUS shift\nSalary- 4-4.2 LPA