Implementation Engineer

Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.\n\nSince our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.\n\nAt the heart of SmartQ is a culture shaped by four core pillars:\nGreat People | Great Food | Great Experience | Greater Good\nThese values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.\nTo dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page.

It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…\n\nAre you excited to join our team as Implementation Engineer?\n\nThe Implementation Engineer is responsible for the successful deployment and adoption of SmartQ platform solutions across client locations. The role involves end-to-end implementation, system configuration, user training, and post-go-live support. Acting as a key liaison between clients and internal teams, the engineer ensures client requirements are accurately translated into effective system setups.

This position owns issue resolution, stakeholder coordination, documentation, and adherence to service standards. Strong communication, problem-solving skills, and readiness to travel are essential to drive customer satisfaction and long-term platform success.\nIf you are passionate about food safety and workplace well-being and eager to make a meaningful impact, we invite you to join SmartQ.\n\nRoles & Responsibilities:\nImplement and deploy SmartQ platform products remotely and on-site for client locations.\nConfigure applications, manage menu setup, validate system functionality, and ensure smooth go-live.\nTrain clients and end users on product usage, workflows, and best practices.\nCreate, update, and maintain implementation guides, user manuals, and support documentation.\nAct as the primary point of contact for clients, handling queries via email, calls, and chat.\nManage client expectations by clearly communicating deliverables, timelines, and platform capabilities.\nCoordinate with multiple client stakeholders, including decision-makers, site managers, and on-ground operational teams.\nIdentify, troubleshoot, and resolve issues across SmartQ solution platforms.\nHandle customer inquiries and complaints, ensuring timely resolution and high customer satisfaction.\nake full ownership of customer issues until closure, escalating to internal teams when required.\nSupport pre-sales and post-sales activities, including demos, onboarding, and ongoing support.\nMaintain accurate documentation for reporting, issue tracking, and client communications.\n\nQualifications:\nBachelor’s degree in any discipline.\n2+ years of experience in implementation, technical support, customer support, or a related role.\nExcellent written and verbal communication skills in English with strong email etiquette.\nStrong stakeholder management and interpersonal skills.\nHands-on troubleshooting skills and comfort working with technology-driven platforms.\nAbility to multitask, prioritize, and manage time effectively.\nWillingness to travel across India for client implementations and launches.\nStrong sense of ownership, collaboration, and process adherence.\n\nMessage from CEO:\nWe've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary.

If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.