Team Lead - Product implementation

Role Overview:

The Team Lead – Product Implementation is responsible for leading end-to-end customer implementation, ensuring high-quality delivery, payroll readiness, and successful product adoption. This role drives SLA adherence, minimizes rework, and provides strategic and technical guidance to the implementation team while collaborating cross-functionally to ensure seamless execution.

Experience: 5+ years with HRMS/Payroll implementation experience.

Key Responsibilities:

• Lead and manage a team of implementation specialists delivering HRMS solutions (Core HR, Payroll, Attendance, Leave, etc.)
• Own the complete implementation lifecycle including requirement gathering, solution design, system configuration, testing, and go-live
• Ensure accurate payroll setup, validation, and compliance with statutory requirements (PF, ESI, TDS, etc.)
• Drive configuration of HRMS modules aligned with client policies, workflows, and regulatory requirements
• Establish and enforce quality control processes to minimize errors, payroll discrepancies, and rework
• Collaborate with Product, Customer Success, Sales, and Support teams to resolve issues and ensure seamless delivery
• Track project progress, manage risks, and ensure adherence to SLAs and timelines
• Enable customers during onboarding and drive early adoption of HRMS modules
• Mentor and coach team members; conduct knowledge-sharing sessions on HRMS best practices and compliance updates
• Gather client feedback, identify process gaps, and drive continuous improvement initiatives
• Ensure efficient resource planning and team productivity