Coupa Consultant with Contracting & Purchasing module (Hybrid) (Bangalore)

Job Title - Coupa Consultant with Contracting & Purchasing module

Job Type - Hybrid

Location - Bangalore

Experience - 8-10 Yrs .

Job Description -

The position holder will primarily act for managing the Coupa Procurement System, with a strong focus on the Contracting and Purchasing modules. . The role is responsible for end-to-end system maintenance, support, compliance, and operational excellence of the Coupa platform.

Key Skills & Competencies

• Strong hands-on experience with Coupa system administration, specifically Contracting and Sourcing modules

• Good understanding of end-to-end procurement processes

• Knowledge of ITIL processes (Incident, Change, Problem Management)

• Experience working with ServiceNow or similar ITSM tools

• Understanding of GxP guidelines, compliance, and regulated environments

• Strong stakeholder management and communication skills

Roles & Responsibilities

System Administration & Support

• Perform maintenance, monitoring, and operational support of the Coupa Procurement System

• Manage and resolve incidents, changes, and problems related to Contracting , Purchasing modules, ensuring quality and timely resolution

• Support year-end sourcing activities and ongoing sourcing requirements ITIL & Service Management

• Handle incidents, service requests, changes, and problems in alignment with ITIL best practices

• Ensure proper documentation, tracking, and closure of tickets via ServiceNow

• Conduct regular review meetings with Lines of Business (LOBs) to address incidents and recurring problems Compliance, Controls & Audits

• Ensure monthly and quarterly controls are executed accurately and on time

• Actively participate in Sarbanes-Oxley (SOX) audits and provide required evidence

• Ensure system audit readiness and compliance with internal and external audit requirements

GxP & Regulatory Compliance

• Ensure smooth operations of Coupa–DocuSign GxP integrations in compliance with GxP guidelines and regulatory standards

• Collaborate closely with Quality Assurance (QA) to maintain required GxP documentation

• Deliver GxP requirements for all applicable audits and inspections

• Maintain system compliance from an audit readiness perspective

• Attend mandatory GxP trainings and complete SOP reviews and acknowledgements at defined intervals

Stakeholder Collaboration

• Work closely with business users, QA, IT, and vendors to ensure system stability and continuous improvement

• Provide functional guidance and support to users on Contracting and purchasing processes

Experience & Qualifications

• Bachelor’s degree in IT, Engineering, Business, or a related field

• 3–6 years of experience in Coupa system administration or procurement systems support

• Experience working in a regulated (GxP) environment is highly preferred

• Exposure to pharmaceutical or life sciences industry is an advantage

Key Attributes

• Strong analytical and problem-solving skills

• High attention to detail and compliance

• Ability to work independently and manage multiple priorities

• Excellent communication and stakeholder management skills