Service Engineer
Job Description
Company Overview
Since 1977, SFRI India Medical Diagnostics has been a leader in the in-vitro diagnostics (IVD) industry, delivering innovative solutions in Hematology, Biochemistry, and Immunology. With over four decades of expertise, we are committed to enhancing healthcare outcomes through advanced diagnostic products, empowering healthcare providers with accurate and timely results.
Role: Field Service Engineer / Field Sales & Service Engineer
đź“Ť Location: PAN India
đź’Ľ Department: Sales & Service
🛠️ Employment Type: Full-time (Field Role)
Hiring Locations
North India:
Jammu & Kashmir, Himachal Pradesh, Punjab, Haryana, Delhi NCR, Uttar Pradesh, Uttarakhand
West India:
Maharashtra, Gujarat, Goa
Central India:
Madhya Pradesh, Chhattisgarh, Rajasthan
East India:
Bihar, West Bengal, Odisha, Jharkhand
North-East India:
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Sikkim
South India:
Karnataka, Andhra Pradesh, Telangana
(Excluding Kerala & Tamil Nadu)
Role Overview
We are looking for energetic and technically skilled Field Service Engineers / Field Sales & Service Engineers to support installation, servicing, customer training, troubleshooting, and sales activities for medical diagnostic equipment across assigned territories.
The role involves direct interaction with hospitals, laboratories, dealers, and healthcare professionals to ensure seamless customer support and business growth.
Key Responsibilities
Installation & Commissioning
Install and commission medical diagnostic equipment at customer sites
Ensure proper calibration, validation, and operational readiness before handover
Customer Training & Onboarding
Train customers and end-users on product operation and maintenance
Provide operational guidance, manuals, and technical support
After-Sales Service & Technical Support
Handle preventive maintenance (PM), breakdown calls, and troubleshooting
Ensure minimum equipment downtime and timely issue resolution
Maintain service logs and technical documentation
Customer Relationship Management
Maintain regular engagement with customers and healthcare professionals
Address service concerns and ensure customer satisfaction
Support repeat business and referral opportunities
Dealer & Sub-Dealer Coordination
Coordinate with channel partners for installation, service, and sales support
Conduct product and technical training sessions for dealer teams
Reporting & Documentation
Submit timely service reports, installation reports, and customer visit logs
Maintain accurate CRM and documentation records
Monitor competitor products and market activities
Share market feedback and customer insights with management
Requirements
1–5 years of experience in medical devices / diagnostics / healthcare industry
Diploma / bachelor’s degree in biomedical, Electronics, Electrical, Biotechnology, or related field
Strong troubleshooting and customer-handling skills
Willingness to travel extensively within assigned territories
đź“©Interested candidates can share their updated resume at:
Subject Line: Application for Service Engineer – Preferred Location
