Program Advisor - EdTech (Admissions & Counseling)

Company: Boston Institute of Analytics (BIA)

Location: Mumbai (On-site)

Employment Type: Full-time

Experience: 1–3 Years

Industry: Education / EdTech

About Boston Institute of Analytics

The Boston Institute of Analytics is one of the top-ranked international education and training institutes, headquartered in Boston, USA, with 107 campuses across 7+ countries, including the United States, United Kingdom, South Africa, and India. BIA delivers industry-leading programs across new-age technical and non-technical disciplines, helping students and professionals build future-ready careers in the world's most in-demand fields. Our programs emphasize practical learning, career-focused training, and global certification pathways, enabling learners to develop the skills required to succeed in competitive global industries.

Role Overview

The Program Advisor plays a key role in student admissions by counseling prospective learners and guiding them through professional upskilling programs.

This is a consultative admissions and inside sales role , where you will work with qualified inquiries, understand career goals, recommend suitable programs, and support candidates throughout the enrollment journey.

The role focuses on relationship building, structured follow-ups, and helping students confidently choose the right learning path.

Key Responsibilities

Student Counseling & Lead Management

• Handle inbound and outbound student inquiries via calls, WhatsApp, email, and virtual counseling sessions.
• Understand candidate backgrounds, career goals, and learning objectives.
• Provide personalized guidance on suitable programs and career pathways.

Program Advisory & Admissions Support

• Explain course curriculum, learning outcomes, schedules, eligibility, and career support services.
• Help students understand program value and long-term career benefits.
• Guide candidates through application, documentation, and enrollment processes.

Follow-Ups & Conversion Management

• Maintain structured follow-ups with interested candidates.
• Address queries and support decision-making through consultative discussions.
• Convert qualified inquiries into confirmed enrollments.

CRM & Reporting

• Maintain accurate records of student interactions and follow-ups in CRM systems.
• Track lead stages, counseling outcomes, and admission progress.
• Share regular updates on pipeline and enrollment status.

Collaboration & Student Experience

• Work closely with marketing and academic teams to improve admissions outcomes.
• Participate in webinars, counseling sessions, and information events when required.
• Ensure a professional and positive experience for every prospective student.

Required Skills & Qualifications

• 1–3 years of experience in EdTech admissions, academic counseling, inside sales, or B2C advisory roles.
• Strong communication and interpersonal skills (English & Hindi preferred).
• Comfortable interacting with students and working professionals daily.
• Ability to understand candidate needs and guide decisions professionally.
• Experience using CRM or lead management tools is preferred.
• Target-oriented mindset with strong follow-up discipline.

Who This Role Is Ideal For

• Candidates from coaching institutes, training academies, or online education platforms.
• Professionals interested in education counseling and career advisory roles.
• Individuals who enjoy relationship-building and consultative selling.

Why Join Boston Institute of Analytics

• Work with a fast-growing EdTech organization in high-demand technology domains.
• Consistent flow of qualified student inquiries.
• Exposure to career-focused counseling and admissions operations.
• Performance-driven growth opportunities within the admissions team.

Work Location

Mumbai - On-site role.

Equal Opportunity Statement

Boston Institute of Analytics is committed to fair and inclusive hiring practices. Candidates are evaluated based on skills, qualifications, and role requirements.