Patient Intake Liaison - Named Patient and Access Programs (India)

About the Company

Sowaka Health is building the first compliance‑native platform for named‑patient and early access programs in India and underserved markets globally. Through our proprietary platform, SowakaOS , we operate specialty access and named‑patient programs for unapproved and hard‑to‑access medicines, working with hospitals, physicians, and global suppliers to create safe, audit‑ready “port‑to‑patient” pathways. In markets where patients needing pre‑commercial or unlicensed breakthrough therapies have limited structured, credible access routes, we are creating that pathway from the ground up with the intent to make it the global standard.

Role purpose

The Patient Intake Liaison is responsible for executing the patient onboarding and intake workflow for Named Patient Programs (NPPs) and related access pathways in India. This role is the first structured point of contact for incoming access requests and ensures each request is accurately captured, documented, and routed as per defined procedures.

The role focuses on structured information capture, case structuring, documentation completeness, and coordination with hospitals and clinical teams. The Patient Intake Liaison does not make medical, regulatory, or commercial decisions, but ensures cases are prepared correctly for internal review and escalation where required.

This is a good fit for a highly organised, detail‑oriented operator with strong process discipline, high documentation accuracy, and the ability to manage multiple cases in parallel in an early‑stage, fast‑moving environment

Key responsibilities

1. Intake and case creation

• Manage omnichannel intake across email, portal submissions, WhatsApp Business, partner referrals, and internal field‑team inputs, as commonly used by Indian hospitals and clinicians.
• Review each incoming request and create structured case records in the case‑management system.
• Capture patient, physician, hospital, and drug‑request details using approved templates and checklists.
• Ensure intake data is complete, internally consistent, and properly documented.
• Classify request type and urgency using defined criteria.

2. Documentation and validation

• Confirm documentation completeness against intake and eligibility checklists.
• Identify missing or unclear information and coordinate with hospital coordinators, treating teams, or partners to resolve gaps.
• Ensure all case records are maintained in an audit‑ready format.
• Maintain clear version control and traceability of intake documents.

3. Coordination and escalation

• Prepare complete intake packs for internal clinical, regulatory, or commercial review when required.
• Flag non‑standard, urgent, or incomplete cases for escalation in line with defined procedures.
• Track outcomes of reviews and update case status accordingly.
• Support exception handling by ensuring approvals and rationales are properly documented.

4. Communication and case management

• Act as a consistent point of contact for hospitals and partners during the intake phase (across multi‑specialty hospitals, cancer centres, and speciality clinics in India).
• Provide clear, professional status updates within approved communication boundaries.
• Coordinate closely with internal operations, quality, and access teams to ensure smooth hand‑offs once intake is complete.

Experience and qualifications

Required

• 2–5 years of experience in healthcare operations, patient onboarding, case management, or clinical coordination roles.
• Experience working with hospitals, clinics, physicians’ offices, or healthcare partners on patient‑related documentation in India.
• Demonstrated experience handling patient onboarding workflows, including intake forms, consent documents, and supporting clinical paperwork.
• Ability to review and manage clinical/patient‑related documents for completeness, accuracy, and consistency, without performing medical interpretation.
• Strong written and verbal communication skills in English.
• Fluency in at least one local Indian language (e.g., Hindi, Marathi, etc.) sufficient for professional coordination with hospitals and partners.
• High attention to detail and comfort working with structured templates, checklists, and documentation standards.

Preferred

• Prior exposure to named‑patient programs, early‑access programs, patient‑support programs, patient onboarding in hospitals related workflows.
• Experience coordinating intake documentation for oncology, rare‑disease, or other speciality‑care settings.
• Familiarity with digital case‑management systems or CRMs used in healthcare environments.
• Experience handling sensitive patient information in line with confidentiality and data‑protection expectations.