Analyst - Credit Abuse

Summary

Analyst / Sr. Analyst in the Credit Abuse Operations process for a premier US-based Telecom client, renowned as an industry leader and one of the most esteemed companies in the telecommunications sector. You will be responsible for manually reviewing credit abuse / fraud suspect cases, leveraging external research and expertise of lending, credit, fraud and credit abuse policies. You will also play a critical role in identifying and investigating potential instances of fraud, assessing risk, and implementing strategies to mitigate fraudulent activities.

Key Responsibilities

• Investigate cases end-to-end — from identity verification to final decisioning, identifying suspicious activities and potential fraud indicators
• Analyse large datasets and extract meaningful insights related to lending, credit, and financial transactions using MS Excel and reporting tools
• Read between the lines of customer profiles, account histories, and risk signals to separate genuine customers from bad actors
• Collaborate with cross-functional teams including risk management, credit, fraud, compliance, and legal departments to investigate and resolve cases efficiently
• Stay abreast of industry trends, regulations, and best practices related to fraud detection and prevention in lending and financial services
• Develop and maintain comprehensive documentation of fraud cases, investigation findings, and resolution actions taken
• Contribute to the development and implementation of fraud prevention strategies, policies, SOPs, and procedures
• Work across multiple systems in real time — speed and accuracy both matter in this high throughput environment

Required Skills & Experience

• Minimum of 2 years of experience in a similar role within the financial services industry, with a focus on credit abuse / fraud detection and prevention
• Experience working in a Credit Abuse / Fraud role servicing a US-based client is strongly preferred Demonstrated expertise in manual credit abuse / fraud review processes and data analysis techniques
• Strong understanding of lending principles, loan products, credit risk management, and financial transactions
• Excellent analytical skills with the ability to interpret financial data and identify patterns or anomalies indicative of fraudulent activities
• Clear, confident communication skills - this is a high-impact, high-visibility role with direct exposure to senior business and client leadership
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
• Team player with a collaborative mindset and a commitment to upholding ethical standards and confidentiality
• Proficiency in MS Office applications such as Excel, Word, PPT etc. with strong emphasis on generating MIS reports and dashboards using advanced Excel features

Preferred / Additional Skills

• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills, with a high sense of ownership.
• Ability to work independently and provide innovative solutions.
• Quick learner with adaptability in a challenging technical environment.

Educational Qualifications

• Master’s degree preferred; not a dealbreaker - experience and skill carry more weight. A Bachelor’s degree in any field is required.