Walk-In Drive - Hyderabad - 11 June 26

MANDATORY REGISTRATION: Fill | Walk-in Drive in Hyderabad Office - NTT Data Business Solutions-11th June'2026(Thursday)

Role: Customer SPOC Role - SAP BASIS

Experience: 6 - 10 years (Relevant)

Location: Bangalore/Hyderabad

Role Summary

The L3 consultant responsible for providing high-quality administrative and operational support across enterprise platforms such as SAP Basis . The role focuses on daily operations, SLA adherence, quality assurance, escalation management, and continuous service improvement while working closely with delivery and customer teams.

Key Responsibilities

• Provide reliable customer administrative support to ensure smooth system operations.
• Actively monitor systems, processes, and services to maintain stability and performance.
• Accountable for SLA compliance and quality of delivered services.
• Prepare and deliver SLA reports, including compliance tracking and breach analysis.
• Ensure services meet agreed quality standards and customer expectations.
• Provide active support during escalations, ensuring timely resolution and effective communication.
• Participate in planning and execution of critical activities, including maintenance windows and major changes.
• Demonstrate strong analytical and decision-making skills in high-pressure or critical situations.
• Support capacity management of resources to ensure service continuity.
• Work closely with Delivery teams to identify gaps and areas for operational improvement.
• Excellent communication skills (verbal and written).
• Ability to manage multiple priorities in a fast-paced support environment.
• Strong customer focus with a quality-driven mindset.
• Good collaboration skills and ability to work across teams.