Operations Associate

1.Packaging & Distribution

• Oversee the coordination of product packaging for influencers, and seeding campaigns.
• Liaise with internal teams and external logistics partners to ensure timely and accurate dispatch of campaign materials.
• Maintain records of shipments, track delivery status, and resolve fulfilment issues proactively.
• Ensure packaging aligns with brand guidelines and campaign creative briefs.
• Manage inventory levels of campaign merchandise and product samples.

2.Finance & Payments Coordination

• Act as the primary liaison between the marketing team and the finance department for all influencer-related payments.
• Raise payment mails, process invoices, and track payment timelines for influencer fees and deliverables.
• Ensure all payment documentation (contracts, deliverable sign-offs, tax forms) is complete and compliant before processing.
• Maintain a transparent payments tracker and flag any discrepancies or delays to relevant stakeholders.
• Support month-end reconciliation by providing accurate records of campaign spend.

3.Market Research

• Conduct ongoing research on influencer trends, competitor activity, and emerging platforms.
• Identify potential influencer partners aligned with campaign objectives, target demographics, and brand values.
• Analyse audience insights, engagement metrics, and past campaign performance to inform future strategy.
• Prepare research reports and competitive benchmarking summaries for the wider marketing team.
• Stay current with industry developments, platform algorithm changes, and best practices in influencer marketing.

4.Vendor Management

• Build and maintain strong relationships with influencer talent agencies, gifting platforms, and logistics vendors.
• Evaluate and onboard new vendors; maintain an up-to-date vendor directory with performance ratings.
• Negotiate rates, scope of work, and timelines with vendors to ensure value for money.
• Monitor vendor performance against agreed SLAs and escalate issues where necessary.
• Ensure all vendor contracts are properly executed, filed, and renewed in a timely manner.
• Conduct periodic vendor reviews and recommend changes to the vendor roster based on performance data.