AWS Connect Engineer / Amazon Connect Consultant

TCS Hiring !!!!AWS Connect VIRTUAL DRIVE 03 JUNE 2026

Role: AWS Connect Engineer / Amazon Connect Consultan

tExperience Range: 6 to 8 Year

sAmazon Connect, AWS Lambda, Amazon DynamoDB, Amazon Lex, Amazon Cloud Watch, Amazon S3, REST APIs, Python, Node.j

Location : Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata

NOTE: If the skills/profile matches and interested, please reply to this email by attaching your latest updated CV and with below few detai

ls:

N

ame:Contact Num

ber:Email

ID:Highest Qualification in: (Eg. B.Tech/B.E./M.Tech/MCA/M.Sc./MS/BCA/B.Sc./Etc.)

Current Organization Name:

Total IT Experienc e-6 to 8yrs

LOCATION TCS -Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata

Current CTC

Expected

Notice period:

Whether worked with TCS -

• Y/N
• 5–8 years of experience as an AWS / Contact Centre Engineer with a strong background in Amazon Connect and cloud‑native solu
• tionsHands‑on experience in designing, configuring, and managing Amazon Connect contact flows, queues, routing profiles, and business
• hoursStrong experience in building serverless integrations using AWS Lambda (Python / Nod
• e.js)Experience working with Amazon DynamoDB for contact flow logic, routing decisions, and configuration
• dataHands‑on exposure to Amazon Lex for IVR automation and self-‑service chatbot implementa
• tionsExperience integrating Amazon Connect with CRM systems and third‑party APIs using REST ser
• vicesGood understanding of call recording, callbacks, holiday routing, failover, and high‑availability de
• signsWorking knowledge of AWS CloudWatch for monitoring, logging, troubleshooting, and performance optimiz
• ationExperience supporting multi‑channel contact centre solutions (voice, chat, t
• asks)Functional knowledge of Telecom / Contact Centre operations and customer experience plat
• formsExperience working in Agile / Scrum delivery m
• odelsStrong analytical, communication, documentation, and problem‑solving s
• killsDesign, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating sche
• dulesImplement skill‑based and dynamic routing logic using AWS Lambda and Dyn
• amoDBDevelop and integrate Amazon Lex bots for IVR automation and self-‑service capabil
• itiesIntegrate Amazon Connect with CRM platforms, enterprise systems, and third‑party
• APIsConfigure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resil
• ienceMonitor, analysed, and optimize contact centre health and performance using AWS Cloud
• WatchSupport and maintain multi‑channel contact centre capabilities including voice, chat, and
• tasksCollaborate with cloud architects, DevOps, telecom, and application teams to deliver high‑quality solu
• tionsParticipate in Agile ceremonies including sprint planning, reviews, and retrospec
• tivesProvide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations

teams