Technical Support Engineer - L1

Job Title: Technical Support Expert - L1

Experience Required: 3 - 4 Years

Location s Mode: Bengaluru - On-Site

Duration: Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate - 45 days

Logistics: Two-way transportation, Food, and other benefits provided

Company Description:

Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on premises. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com.

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer - L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office.

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills

• Excellent knowledge of major operating systems - Windows, macOS C
• Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption
• Basic Windows Administration, including Active Directory C Group
• Hands-on experience with Patch Management, Application C System performance
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Ability to read/write SQL
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and
• Familiar with Windows firewall concepts, including rule
• Excellent written and verbal communication

Preferred

• Industry-accepted certifications or equivalent work experience in one or more of the following areas:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Security+
  • MCP, MCTS, or MCIT
  • CCNA