Salesforce CRM & Analytics Developer

About MBRDI:

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Role Overview

We are looking for a skilled Salesforce CRM Analytics Developer with 4-6 years of experience in Salesforce ecosystem, primarily focused on Salesforce CRM Analytics (formerly Einstein Analytics/Tableau CRM). The ideal candidate should possess strong Salesforce Administration capabilities, working knowledge of Salesforce development, and excellent stakeholder management and communication skills.

The candidate will be responsible for designing and delivering analytical dashboards, data models, reports, and business insights while collaborating with business stakeholders and technical teams to drive data-driven decision-making

Responsibilities

• Design, develop, and maintain Salesforce CRM Analytics dashboards, datasets, lenses, recipes, and dataflows.
• Gather business requirements and translate them into scalable analytics solutions.
• Build interactive dashboards and KPIs for Sales, Service, Marketing, and business operations teams.
• Work closely with stakeholders to understand reporting and analytical needs.
• Perform Salesforce Administration activities like User management, Profiles & Permission Sets, Reports & Dashboards, Validation Rules, Flows and Process Automation
• Support data integration and transformation activities across Salesforce and external systems.
• Collaborate with development teams for custom implementations and enhancements.
• Troubleshot CRM Analytics and Salesforce platform-related issues.
• Ensure data quality, governance, and security best practices.
• Provide regular status updates and effectively manage stakeholder expectations.

Required Skills

Salesforce CRM Analytics

• Strong hands-on experience in:
  • CRM Analytics / Tableau CRM / Einstein Analytics
  • Recipes & Dataflows
  • Dataset creation and optimization
  • Dashboard design and visualization
  • SAQL
  • Analytics security and sharing

Salesforce Administration

• Good hands-on experience in Salesforce Administration including:
  • Reports & Dashboards
  • Flow Automation
  • Security Model
  • Profiles, Roles, Permission Sets
  • Validation Rules
  • Data Management

Salesforce Development Knowledge

• Apex
• SOQL/SOSL
• Lightning Components/LWC (basic understanding)
• API integrations
• Deployment processes

Soft Skills

• Excellent communication and presentation skills.
• Strong stakeholder management and coordination abilities.
• Good analytical and problem-solving skills.
• Ability to work independently in fast-paced environments.

Preferred Qualifications

• Salesforce CRM Analytics certification preferred.
• Salesforce Administrator certification preferred.
• Experience in Agile/Scrum methodology is an added advantage.
• Exposure to Sales Cloud and Service Cloud is preferred.

Nice to Have

• Experience with Tableau or other BI tools.
• Knowledge of ETL/Data Integration tools.
• Experience working in enterprise Salesforce implementations.

• trong 5-7 years hands-on experience in:
  • CRM Analytics / Tableau CRM / Einstein Analytics
  • Recipes & Dataflows
  • Dataset creation and optimization
  • Dashboard design and visualization
  • SAQL
  • Analytics security and sharing

• Salesforce Administration

• Good hands-on experience in Salesforce Administration including:
  • Reports & Dashboards
  • Flow Automation
  • Security Model
  • Profiles, Roles, Permission Sets
  • Validation Rules
  • Data Management

• Salesforce Development Knowledge

• Apex
• SOQL/SOSL
• Lightning Components/LWC (basic understanding)
• API integrations
• Deployment processes

Others:

- Degree in Computer Science, Software Engineering or similar qualification and relevant work experience

- Good English language skills (German language skills are an advantage, but not necessary)

- Willingness to travel (up to 10%)

- Good team player. Eager to take over responsibility, to learn. Flexibility

- "Technology lovers", innovative mindset

The job is part of a team working on innovative, data-driven management solutions in the area of IT Sales & CRM .

We are looking for team-oriented, responsible, innovative and passionate people to help us shape the department. Our priority - and therefore yours - is to apply the intelligent analysis of internal and external data to generate added value for Mercedes-Benz Cars.

Qualifications

B Tech/BE

5-7 years of hands-on Salesforce Solutions to Design, Develop and deploy scalable using Salesforce CRM Analytics

Why Join Us?

• Be part of a purpose-driven organization that's shaping the future of mobility.
• Work on cutting-edge technologies and global projects.
• Thrive in a collaborative, diverse, and inclusive environment.
• Access world-class infrastructure and learning opportunities.

Equal Opportunity Statement:

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.