Salesforce Business Analyst (BA)

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Certifications :

• Mandatory: Salesforce Certified Administrator (ADM 201)
• One of them is Mandatory: Salesforce Sales Cloud Consultant / Salesforce Service Cloud Consultant / Salesforce Financial Services Cloud Accredited Professional
• One of them is Mandatory: Certified ScrumMaster (CSM) or PMI-ACP (Agile Certified Practitioner) or Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager (SAFe POPM)

Key Responsibilities & Skills

• On ground experience as Salesforce BA delivering Salesforce implementation for BFSI customers, leveraging Salesforce Core Clouds and/or Financial Services focused solutions such as Financial Services Cloud.

• Deep understanding of BFSI business processes and Salesforce solutions for BFSI.

• Strong experience in conducting independent discovery workshops with business stakeholders to gather requirements leveraging appropriate framework to elicit requirements holistically.

• Map BFSI processes (e.g., Loan Origination, Policy Management, Wealth Management) to Salesforce capabilities.

• Proficiency in Agile methodology, including running SCRUM ceremonies.

• Excellent whiteboarding, diagramming, and documentation skills.

• Hands on Experience in writing - Epics, detailed user stories independently, Functional Specifications, Business Requirement Document. Creating Business process diagrams on Visio/Lucid/any other industry known tools.

• Strong verbal and written communication skills.

• Ability to own deliverables end-to-end and work independently.

• Work with technical teams to ensure solutions are feasible and align with Salesforce best practices.

• Develop test plans and conduct user acceptance testing (UAT) to ensure solutions meet business requirements.

• Provide training to end-users on new Salesforce features and functionalities.

• Stay updated on Salesforce releases and new features to recommend improvements.