Manager, Software Engineering (Fullstack Team)

Your opportunity

At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure.

Service Levels is one of New Relic's most commercially critical products - it powers SLO compliance and reliability measurement for thousands of customers. We're looking for an experienced Engineering Manager to lead a senior, high-performing team building the next generation of service level management at scale. You'll lead a team that includes lead-level engineers with deep domain expertise, and your value will come from enabling their best work - not directing it. You'll own delivery, quality, and team health while partnering closely with product and design to ship features that directly impact New Relic's commercial momentum.

What you'll do

• Lead a full-stack engineering team of 6-8 across backend (Java/Spring Boot) and frontend (React/TypeScript)
• Own end-to-end delivery - sprint planning, execution, quality, and release
• Set clear expectations, manage performance equitably, and develop engineers at every level
• Partner with Product Manager and XD to translate requirements into technically sound, deliverable plans
• Drive architectural discussions and hold the team to engineering excellence standards
• Identify and remove blockers proactively; surface risks before they become incidents
• Build a culture of accountability, transparency, and continuous improvement
• Contribute to hiring - own interview loops, assess technical and leadership fit
• Mentor and grow engineers toward their next level; build a visible talent pipeline
• Operate in an agile, DevOps environment - your team owns what they ship

This role requires

• 10+ years engineering experience with 2+ years managing engineering teams
• Demonstrated experience managing senior individual contributors (P4/Staff level) - coaching, giving feedback, holding the bar
• Strong technical foundation in backend systems - Java/Spring Boot or equivalent; ability to engage credibly in architecture discussions
• Proven track record of delivering complex projects on time with high quality
• Experience with performance management - setting expectations, coaching through gaps, documenting and escalating when needed
• Ability to balance technical debt, feature delivery, and team health tradeoffs
• Strong communication skills - direct, transparent, effective with engineers and stakeholders alike
• Familiarity with modern engineering practices: CI/CD, observability, microservices

Bonus points if you have

• Experience with React/TypeScript or full-stack teams
• Familiarity with Kafka, GraphQL, or distributed data systems
• Exposure to AI-assisted development practices (spec-driven dev, Claude Code, Copilot)
• Experience managing teams through significant transitions (new product area, rapid scaling)
• Background in observability, SRE, or reliability engineering domains

Why Join Us:

• Be part of a forward-thinking team working with cutting-edge technologies in a collaborative environment.
• Access to opportunities for professional growth and development, including mentorship, learning resources, and a culture that encourages continuous improvement.
• We believe in maintaining a healthy work-life balance with flexible work hours and remote work opportunities.