HCLTech is hiring for US Healthcare Medical Billing Team Lead - Chennai

Opening for US Healthcare Medical Billing Team Lead - Chennai\n\nLocation : Chennai\nShift - US Shift\nExperience - 5 to 8 years\nDesignation - Team Lead\n\nRESPONSIBILITIES :\n\nResponsible for the day-to-day management of 7 – 25 front level employees\nAdhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction\nMinimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources\nProvide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures\nRecommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).\nAssist with attendance documentation, weekly timesheet validation and schedule adherence.\nMonitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.\nAct as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers\nTimely response to mails\n\nSKILLS AND COMPETENCIES\nMicrosoft Office (Excel and PPT Preferred)\nHigh proficiency in communication (Written and spoken)\nFocuses on delivering a positive customer experience\nProven leadership experience. Should be a team player.\n\nFORMAL EDUCATION AND EXPERIENCE\nBachelor’s degree in any stream and progressive work experience in Healthcare RCM\n5-8 years of overall experience\n\nNote:\nLooking for candidate with an immediate to 45-day notice period.\nCandidates must have complete set of relieving/Experience letters from all previous employers\nInterested candidates, kindly register below link HCLTech Hiring RCM Team Lead/ Senior Team Lead - Health Care – Virtual Interview – Fill out form or share your profile to with below given details.\n\nT.Exp:\nR.Exp:\nCCTC:\nECTC:\nNotice period:\nCurrent location: