Service Desk Engineer (German and English)

About the Job\nAs a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software, and maintain existing systems.\n\nWhat You'll Do\nProvide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.\nManage support tickets: log, update, resolve, and escalate as needed.\nHandle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).\nDocument solutions and contribute to the internal knowledge base.\nEnsure compliance with IT security standards; monitor and report threats.\nDeliver excellent customer service and user education.\nSupport IT projects, deployments, and upgrades.\n\nWhat You'll Need\nBachelor’s degree in Software Engineering or any IT-related field.\n0–1 years of experience.\nFamiliarity with Windows, Linux, and Mac administration.\nFluent English and German is a must.\nUnderstanding of troubleshooting device/system-related issues.\nExcellent command of English communication skills (spoken and written).\nAwareness or knowledge of IT security best practices as defined by ISO / SOC or similar.\n\nWhy Aspire\nIn addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.\nBe part of a \"Remote is here-to-stay\" organization.\nWork and learn from great minds.\nExplore new opportunities to learn and grow every day by attending technical and non-technical training.\nGet market exposure by working with international tech leaders.\nAttend virtual and onsite international tech conferences.\nNursery reimbursement benefit.\nExposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.