Senior SAP Basis Consultant

MANDATORY REGISTRATION: Fill | Walk-in Drive in Hyderabad Office - NTT Data Business Solutions-11th June'2026(Thursday)\n\nDate: 11-June-2026\nTime: 9:30 Am to 2:30 Pm\nLocation: Hyderabad\nVenue: NTT DATA Business Solutions, NCC Building, Durgam Cheruvu Rd, Vittal Rao Nagar, HITEC City, Hyderabad, Telangana - 500081.\n\nRole Summary\nThe L3 consultant responsible for providing high-quality administrative and operational support across enterprise platforms such as SAP Basis . The role focuses on daily operations, SLA adherence, quality assurance, escalation management, and continuous service improvement while working closely with delivery and customer teams.\nKey Responsibilities\nProvide reliable customer administrative support to ensure smooth system operations.\nActively monitor systems, processes, and services to maintain stability and performance.\nAccountable for SLA compliance and quality of delivered services.\nPrepare and deliver SLA reports, including compliance tracking and breach analysis.\nEnsure services meet agreed quality standards and customer expectations.\nProvide active support during escalations, ensuring timely resolution and effective communication.\nParticipate in planning and execution of critical activities, including maintenance windows and major changes.\nDemonstrate strong analytical and decision-making skills in high-pressure or critical situations.\nSupport capacity management of resources to ensure service continuity.\nWork closely with Delivery teams to identify gaps and areas for operational improvement.\nExcellent communication skills (verbal and written).\nAbility to manage multiple priorities in a fast-paced support environment.\nStrong customer focus with a quality-driven mindset.\nGood collaboration skills and ability to work across teams.