Quality Lead - Finance

The Quality Lead – Finance is responsible for ensuring end-to-end process quality, stability, and continuous improvement across Finance operations. The role focuses on defect reduction, control strengthening, KPI improvement, and deployment of Lean Six Sigma methodologies across I2C, P2P, and RTR processes.

KEY RESPONSIBILITIES

Process Quality & Continuous Improvement

• Drive end-to-end Finance quality and process stability.
• Apply Lean Six Sigma Black Belt methodologies (DMAIC, RCA, defect reduction).
• Lead hands-on continuous improvement initiatives across Finance towers.
• Improve SLAs, KPIs, and SOP adherence.

Controls & Compliance

• Strengthen internal controls and ensure audit and SOX readiness.
• Support documentation and governance for process improvements.

Capability Enablement

• Train and certify teams on Lean / Six Sigma methodologies.
• Build quality ownership mindset within Finance operations.

COMPETENCIES

BEHAVIORAL COMPETENCIES

Result-oriented

• Acts with purpose and focuses on achieving agreed objectives.

Sense of responsibility

• Takes ownership of tasks and accepts the consequences of own decisions.

Team oriented

• Strong team player with a customer-oriented mindset.

Decisiveness

• Problem-solving and able to independently plan and manage own work.

Communication skills

• Conveys information clearly and appropriately, both verbally and in writing, in English.

Customer focus/Stakeholder management

• Takes into account the needs of both internal and external customers.

Stress resilience

• Continues to perform effectively under time pressure or in challenging circumstances.

Adaptability

• Responds flexibly to changing situations, priorities, or working conditions.

Solution-oriented thinking

• Focuses on finding practical and workable solutions to problems.

Planning and organizing

• Works in a structured way and maintains an overview of tasks and priorities.

Accuracy and attention to detail

• Works meticulously and ensures that tasks are completed with a high degree of precision, minimizing errors and maintaining quality standards.