Order Management Associate

ESSENTIALDUTIES AND RESPONSIBILITIES:

• Processing sales orders for the company's sales divisions.
• Developing documentation related to support.
• Planning inventory control.
• Arranging distribution of products.
• Solving problems in cases of product returns.
• Placing orders, processing return requests, and entering credits.
• Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
• Communicating with customers about order status, any delays, or problems with their requests.
• Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
• Providing information and assistance as needed to inventory and warehouse personnel to expedite
• processing of damaged and defective merchandise.
• Performing additional duties as required or requested.

Desired Candidate Profile

• The candidate should possess minimum of 1–3 years of experience in an international process; specialization in Order Management is preferred.
• Should be a fast learner.
• The candidate should possess relationship management skills since the job will involve liaising with
• customers and US stakeholders.
• The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
• Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
• Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).
• Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.
• Good follow-up skills and strong attention to detail.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision an assume accountability for issues until final resolution.
• Flexible to night shifts is mandatory (9:00 pm to 6:00 am).